Shift Manager

Has anyone ever told you that you are outstanding at what you do? Are you an organised people-person who can lead from the front?

Working with internationally recognised and market-leading brands, this Shift Manager role will enable you to grow in capability and confidence.

The Shift Manager runs part of the operation for the depot for the duration of a shift, including all activity relating to the organisation and management of staff, processes, and resources deployed in that area of the depot on that shift.

Your objective is to ensure consistent achievement of the volume, quality, and efficiency targets on a shift-by-shift basis so that Whistl continues to deliver the highest quality, most cost-effective offering for its customers across all products.

Process Management

• Oversee all critical processes across the shift, delivering multiple product specifications within SLA and Safe Operating Procedures (SOPs).
• Provide guidance and support for the shift supervisors on process, resource, stakeholder, and people management activities.

Leadership and Management of Staff

• Communicate effectively with the team in groups and one-to-one, providing clear and useful information on business, depot, shift, and personal performance.
• Organise tasks and prioritise day-to-day responsibilities across the shift in liaison with the shift supervisors to ensure activities are controlled effectively and all staff have the relevant training relating to the tasks they have been assigned.
• Manage the attendance, conduct, and performance of staff, agree objectives, and provide training and on-the-job coaching to support performance improvement and personal development across the shift.
• Deputise for the Operations Manager during periods of absence.

Cost Management

• Manage shift resources efficiently to maximise cost savings whilst maintaining a high-quality service.

Customer Focus

• Develop and maintain a good understanding of the customer base in order to appropriately prioritise and respond to the needs of individual customers.
• Build effective relationships with internal and external stakeholders, sharing information with a view to proactively addressing any potential operational issues on shift that might impact delivery.

Health and Safety

• Ensure that all staff on shift (including agency staff) are operating efficiently, safely, and with due regard to ensuring quality standards are met by complying with all Health, Safety, and Environment policies and other relevant regulations and accurately recording and reporting any incidents, accidents, or near misses.

Consumables

• Manage, record, and report on consumables on shift and respond to any instructions relating to consumable and asset controls as appropriate.

This Shift Manager role would suit candidates with skills or experience in people management as a manager, supervisor, or team leader.

• Enhanced annual leave entitlement, starting at 31 days (including public holidays).
• Access to our Prestige Benefits and Rewards Portal.
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life Assurance Scheme.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

The position entails a 40-hour workweek with flexibility to accommodate the requirements of a 24-hour operation.

• Excellent verbal and written communication skills, able to adapt communication style in line with audience and situation
• Sound decision-making skills
• Able to motivate a team of supervisors and effectively prioritise and organise daily and weekly tasks
• Able to provide KPI data to the Depot Operations Manager in a structured framework with conclusions and suggested improvement plans
• Up-to-date knowledge and ability to undertake risk assessments
• Competent user of MS Office (Excel, Word and Outlook) and other IT systems to manage, monitor, and report key performance indicator information

Why Whistl?

We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeding our business and personal development goals.

We are a family of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

Due to the nature of our business, this role may be subject to a DBS check.