Service Delivery Manager

Service Delivery Manager

Our client is a well-established and growing company that provides essential services across the South East. Known for their commitment to quality and efficiency, they have built a strong reputation for delivering timely and reliable solutions to their clients. With a focus on continuous improvement, they offer excellent opportunities for career development and progression.

Job Title: Service Delivery Manager

Salary: £40,000 - £50,000 DOE

Location: Coulsdon

Hours: 8:00-16:00 / 9:00 - 17:00 including 1 hours paid lunch

Job Role:

As the Service Delivery Manager for Reactive and Planned Maintenance, this role is responsible for overseeing and coordinating all maintenance activities within the organisation. Ensuring that services are delivered efficiently, within budget, and in full compliance with safety regulations is a key priority. The successful candidate will manage a help desk team, subcontractors, technicians, and support staff, while maintaining strong client relationships to ensure a high standard of service delivery.

Key Responsibilities

• Team Leadership & Management - Oversee a multidisciplinary team, including the help desk, in-house technicians, and subcontractors, ensuring they are skilled, motivated, and effectively staffed for reactive and planned maintenance tasks. Monitor performance, provide training, and support development.
• Reactive Maintenance Oversight - Ensure swift and effective responses to SLA maintenance issues, coordinating with clients to minimise downtime and maintain operations. Track performance metrics, including response times, completion rates, and customer satisfaction.
• Budget & Resource Management - Work alongside the COO to manage the maintenance budget, including labour, materials, and subcontractor costs. Allocate resources efficiently while maintaining high service standards and implementing cost-saving initiatives.
• Compliance & Health & Safety - Ensure all maintenance work complies with legal, regulatory, and health & safety standards. Conduct risk assessments, maintain proper documentation, and ensure staff are trained in safety protocols.
• Client & Stakeholder Relations - Build strong client relationships, acting as the main point of contact for updates, issue resolution, and service improvements. Provide regular reports and performance updates to senior management.
• Technology & Process Improvement - Utilise CMMS or similar tools to enhance efficiency and streamline maintenance processes. Identify and implement continuous improvement initiatives, staying updated on industry trends and advancements.

About You:

• Experience: 5+ years in maintenance management, covering reactive and planned maintenance, with a proven track record of leading help desk staff, technicians, and subcontractors.
• Leadership & Problem-Solving: Strong team management skills, with the ability to prioritise, problem-solve, and perform under pressure.
• Technical Knowledge: Expertise in maintenance practices, safety regulations, and industry standards, with proficiency in CMMS or similar systems.
• Communication & Collaboration: Excellent written and verbal skills, able to liaise effectively with clients, stakeholders, and teams.
• Financial & Resource Management: Skilled in budgeting and resource allocation, ensuring efficiency without compromising quality.

*Interested? Please send your CV in as a Word format only

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