Job Title:Area Retention Specialist

Location:South London

Salary:28,000 basic with OTE 48,000 (uncapped)

Company Overview:A successful motor trade company, renowned for excellent customer service and a strong presence in the industry. With a focus on customer satisfaction, this company offers an exceptional vehicle buying experience.

Job Description:Our client is looking for a motivated and enthusiastic Area Retention Specialist to join their team. The successful candidate will be responsible for contacting customers who are approaching the end of their vehicle finance agreement and attempting to get them into another vehicle, ensuring they stay with the company. This position is offered on a full-time basis, Monday to Friday.

Experience Required:While previous experience in a similar role is beneficial, it is not essential. We welcome candidates who have a proven track record in customer-facing positions and are looking to transfer their skills to the automotive industry.

Key Responsibilities:

Contacting customers approaching the end of their vehicle finance agreement to retain their business.
Regular movements between multiple sites.
Confirming appointments and coordinating with sales executives.
Liaising with Divisional Renewal Manager, Sales Management, and sites on a daily basis.
Participating in daily renewal team calls to review stats and appointment data.
Daily reporting of activity and appointments made, adhering to targets set.
Ensuring all calls are made compliantly and to brand standards.

Benefits of Joining the Team:

A competitive basic salary of 28,000 with the potential to earn 48,000 on target earnings, uncapped.
Use of a company car.
25 days annual leave plus bank holidays.
Employee Assistance Programme, Discounted Car Purchase Scheme & Colleague Car Benefit Offers.
Life assurance and pension scheme.

Career Development:Our client is committed to the professional growth of their employees. Continuous training and development opportunities are available, with clear pathways for career advancement within the company.

How to Apply:If you are driven, customer-focused, and believe you can contribute to our client's success, please submit your application for the Area Retention Specialist position, including your most recent contact details.

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