Field Service Technician

Job Title: Field Service Technician 1

Location:Coventry
Salary: 35K
Job Type: Permanent

About the Role:
We are assisting our client in hiring a skilled and motivated Field Service Technician I to join their dynamic technical support team. This is a critical role offering both onsite and remote IT services, troubleshooting, and customer support. The successful candidate will play a key part in diagnosing, repairing, and maintaining computer networking equipment while ensuring excellent customer service.

Key Responsibilities:

• Provide onsite technical support and service for customers.
• Diagnose, troubleshoot, and repair IT equipment such as desktops, laptops, and networking devices.
• Offer help desk support, including remote and desk-side assistance.
• Educate customers on support processes and Service Level Agreements (SLAs).
• Communicate technical progress and updates with stakeholders, including sales teams and management.
• Respond to customer inquiries via phone, email, and online platforms.
• Advise management on product development issues identified during support activities.
• Perform onsite commissioning, installation, and testing of equipment.
• Conduct equipment repairs and maintenance under contract or warranty.
• Train customers on the operation and maintenance of their equipment.
• Maintain accurate service records, including forms and customer statements.

Required Skills and Competencies:

• Accountability: Delivers high standards of performance and results.
• Technical Proficiency: Strong troubleshooting skills for hardware and software issues.
• Customer Focus: Maintains a customer-centric approach in all interactions.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Resourceful and skilled at task prioritization.
• Continuous Learning: Motivated to stay updated on the latest technical advancements.

Work Environment and Physical Demands:

• Professional office environment with occasional onsite visits to customer locations.
• Frequent use of standard office equipment (computers, phones, printers, etc.).
• Physical activity includes lifting equipment (up to 25 lbs) and traveling between locations.

Qualifications:

• High School Diploma required; Associate Degree preferred.
• 1-3 years of related IT hardware/software support experience.
• Proven ability to diagnose and troubleshoot technical issues.
• Flexibility to travel to customer sites as needed.
• Strong written and verbal communication skills.
• Commitment to ongoing education and training for technical proficiency.

How to Apply:
If you meet the qualifications and are excited about working in a challenging and rewarding environment, we encourage you to apply today!