Senior Field Service Engineer - Digital Printing

Senior Field Service Engineer – Digital Printing
£45,000 + package including 10% bonus, company car/allowance, private health, life assurance, and more.
Home based with UK coverage (Midlands + South)

We’re working with a global equipment business who specialise in the field of imaging, information, and document solutions. Due to continued growth and success, they’re seeking an experienced Field Service Engineer to join the business in a Senior capacity.

In this role, you will be responsible for the installation, maintenance, and repair of the companies catalogue of print on demand equipment, primarily toner-based presses, ensuring optimal performance and customer satisfaction alongside managing service agents and acting as a point of escalation within the department.

The role involves extensive travel and will see this person cover a vast proportion of the South West, Midlands, and North of England including occasional work in Northern Ireland.

The Role

- Install, maintain, and repair a range of equipment, primarily toner-based production print equipment but also possibly some inkjet and wide-format equipment, across the UK and Northern Ireland
- Act as a general point of escalation within the department
- Diagnose and troubleshoot technical issues, providing timely and effective solutions.
- Monitor remote reporting software, pre-empting breakdowns and arranging maintenance proactively.
- Provide on-site technical support and training to customers.
- Arrange site surveys, machine collections, installation dates
- Maintain accurate records of service activities, including job reports and inventory management.
- Collaborate with the technical support service agents and other team members to escalate and resolve complex issues.
- Stay updated with the latest technological advancements and product updates.

The Person

- Proven experience as a Field Service Engineer or similar within the digital printing industry within another capital equipment business, ideally with experience of toner-based equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar
- HNC in Mechanics or Electrical Engineering, or experience based equivalent.
- Strong technical and electro-mechanical fault-finding skills.
- Excellent problem-solving abilities and attention to detail.
- Outstanding customer service skills with the ability to communicate effectively.
- Ability to work independently and manage a flexible schedule.
- Valid driving licence and willingness to travel across the UK including to Northern Ireland

Salary & Benefits

A generous base salary of £45,000 plus package including car/car allowance, 10% bonus, private health, life assurance, enhanced pension contributions, and more, is on offer for this hire.

This role is an urgent hire, please get in touch for immediate consideration.