- Documentation Management: Prepare and review import/export documentation, ensuring accuracy and compliance with customs regulations.
- Customs Clearance: Assist in the preparation and submission of customs declarations, coordinating with brokers and customs officials to facilitate the clearance of shipments.
- Shipment Tracking: Monitor and track the status of shipments, providing updates to clients and internal teams, and resolving any issues that may arise during transit.
- Data Entry: Accurately input shipment information into the company's database, maintaining up-to-date records for all transactions.
- Customer Service: Respond to customer inquiries related to customs clearance, documentation requirements, and shipment status, providing timely and accurate information.
- Compliance: Stay informed about changes in customs regulations and international trade laws, ensuring that all shipments comply with current policies and procedures.
- Problem Solving: Identify and resolve any discrepancies in shipment documentation, working proactively to avoid delays in the customs clearance process.
- Collaboration: Work closely with other departments, including logistics, operations, and customer service, to ensure seamless handling of shipments from origin to destination.
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with customs regulations and international trade laws is an advantage.