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We are supporting our client in hiring Investigators to join their team. Our client are an independent, not-for-profit organisation that resolve any financial disputes which a business and a consumer have been unable to solve themselves. They make decisions that feel fair to both sides and if they decide someone has been treated unfairly, they have the legal powers to put things right. The complaints our client deal with vary, a customer might be having trouble with their bank account, struggling with payday loans, think an insurance payout isn't fair, or be worried about their mortgage.
You'll be responsible for:
- Investigating complaints about banking products
- Managing your caseload effectively to reach targets
- Managing relationships with customers - both consumers and financial businesses
- Examining evidence to get to the heart of each complaint
- Weighing up all sides of a story and assessing the relevant rules and regulations to make fair and reasonable decisions
- Communicating with empathy - listening carefully to both sides, asking the right questions and using sound judgement, and
- Communicating your findings clearly, explaining what you think and why through a clear and structured written response
Location: Coventry, hybrid working (In the office 4 days of your choice across every 2 weeks).
Hours: We have both full time (35 hours per week) and part time (28 hours per week) roles available. You will have the flexibility to agree a working pattern with your manager, covering the 'core part' of the day - such as 9am - 5pm, 8am - 4pm or 10am - 6pm.
Salary: £31,238pa + excellent benefits, including but not limited to…
- An £800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary.
- 25 days annual leave + bank holidays and the option to buy extra or sell days.
- Private medical insurance
- Non-contributory pension (up to 12% of your salary)
Why choose Adecco?
We will support you in a multitude of ways throughout your journey including but not limited to expert interview preparation advice, CV writing support, access to a wide range of job opportunities and aftercare once you have started your new role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
