Senior Key Account Manager

IPP Pooling have an exciting opportunity for a Senior Key Account Manager to join their Commercial Team.

Location: Field/Office based - UK

Salary: Competitive

Job Type: Full Time, Permanent

About Us:

IPP is part of a European group of companies (Faber Group) and the UK operation consists of around 85 people. As a result, we enjoy the autonomy that affords with the backing of a larger organisation. Operating in the UK since 2005, we are open to change and proud of our commercially dynamic approach.

We work together with our customers, so that they can focus on their core business. We innovate and invest in circular concepts to enhance environmental improvements. We have an ambitious corporate social responsibility programme in place to create a positive impact, driven by our responsibility to carry with care.

Senior Key Account Manager – The Role:

- Maintain strong customer relationships to ensure retention, account development, and service excellence

- Maximise opportunities within the commercial framework while enhancing customer experience

- Collaborate on strategies to lead in customer experience and mentor account managers to improve service delivery

- Engage with customers to ensure supply chain efficiency and identify value-driven opportunities

- Provide insights to keep marketing strategies agile and relevant

- Monitor accounts for accuracy, compliance, and contract performance

- Deliver business reviews and KPI reports to manage data and track activities

- Identify and convert new business leads, ensuring pricing and ROA targets are met

Senior Key Account Manager – Key Responsibilities:

- Monitor performance reports to ensure smooth operations for high-revenue accounts

- Maintain consistent contact reporting and implement improvement plans for key customers

- Build strong relationships through visits and CRM to secure contract renewals

- Manage agreements to maximise revenue and meet contractual obligations

- Propose cost-saving collaborations with environmental benefits

- Identify new business opportunities and execute strategic growth plans

- Develop KPIs to streamline operations and improve customer engagement

- Support Account Managers and resolve non-conformance issues to uphold standards

Senior Key Account Manager – You:

- 5+ years’ experience in logistics or FMCG, with strong supply chain knowledge and pooling expertise

- Degree-level education or equivalent experience

- Advanced skills in Excel, CRM systems, Microsoft Suite; ERP and Power BI knowledge desirable

- Fluent in English, with excellent communication and relationship-building skills

- Strong organisational abilities, able to work autonomously and prioritise effectively in a fast-paced environment

- Skilled in data analysis and problem-solving to deliver timely, appropriate solutions

- Commercially aware with an understanding of market trends and their impact on performance

- Positive, motivated, and aligned with our CARE, DARE, DELIVER values, eager to challenge the status quo collaboratively

To submit your application for this exciting Senior Key Account Manager opportunity, please click ‘Apply’ now.