- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- ‘My Lifestyle’ retail discountsÂ
- Service recognitionÂ
Back to searchOur Mortgage Intermediary Development team are looking for a chatty, engaging person to join one of their friendly telephone teams.In this role the customers are mortgage professionals, brokers and intermediaries and as a Mortgage Development Specialist talking to them, being the voice of Coventry Building Society is the main focus. The role is very much about about having great conversations (no scripts), being customer focused with a passion for providing exceptional service.Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. But also growing knowledge of mortgage policies and products to deal with the various enquiries, provide guidance and support as well as making in the moment decisions.We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales based role!Benefits include:
Business Development Advisor - Mortgages
Coventry Building Society
Posted 6 hours ago, valid for 13 days
Coventry, West Midlands CV6 3GN
£30,000 - £36,000 per annum
Full Time
By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.
Sonic Summary
- The Mortgage Intermediary Development team is seeking an engaging individual to join their telephone team as a Mortgage Development Specialist.
- The role focuses on providing exceptional service to mortgage professionals, brokers, and intermediaries through conversations without scripts.
- Candidates should have recent experience in a fast-paced, customer-focused role and possess strong communication skills, with the ability to handle complex situations.
- The position offers a salary of £25,000 and benefits including 25 days of holiday, a personal pension, and extensive wellbeing support.
- Applicants are encouraged to discuss alternative working patterns for flexibility in this non-sales-based role.