About the roleOur Mortgage Intermediary Development team are looking for a chatty, engaging person to join one of their friendly telephone teams.In this role the customers are mortgage professionals, brokers and intermediaries and as a Mortgage Development Specialist talking to them, being the voice of Coventry Building Society is the main focus. The role is very much about about having great conversations (no scripts), being customer focused with a passion for providing exceptional service.Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. But also growing knowledge of mortgage policies and products to deal with the various enquiries, provide guidance and support as well as making in the moment decisions.We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales based role!For this role we can accommodate full or part time working 25 hours a week, ideally 12pm to 5pm.Benefits include:

25 days holiday plus Bank Holidays
Ability to buy and sell holiday allowance
Annual pay review
Personal pension
Annual Success Share scheme
Maternity, paternity and shared parental leave
Extensive wellbeing support
‘My Lifestyle’ retail discounts
Service recognition

About youTo be successful you'll have recent experience of working in a fast paced, customer focused role and you'll have great communication skills. You'll have evidence of dealing with and understanding of more challenging and complex situations.You'll be accurate and keen to learn so you'll be able to deal with our customer’s enquiries. Coping with pressures and problem solving will be a parts of the role so you’ll be a professional and committed person with a flexible, team focused approach.About usAs a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

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