About the roleWe have an exciting new opportunity within our award-winning Research and Insight Team. The function is responsible for ensuring that we listen to and act on feedback from members, non-customers, brokers, and employees. The role of a Customer Insight Manager involves leading market research projects in-house and with third party agencies to help shape business decisions. Responsibilities include.

consulting and advising on best practice research methodologies,
designing and leading on bespoke and syndicated research,
working independently on all regular stakeholder surveys
monthly reporting, ad-hoc analysis, and competitor benchmarking.

The Customer Insight Manager will support the Practice Lead to deliver the Practice roadmap. They will ensure all research is impactful and influences decision making. The candidate will be confident building relationships and influencing senior stakeholdersAbout youTo be successful you’ll have experience of managing market research projects from end to end. You’ll have a good working knowledge of various research methodologies, tools, and techniques. Quantitative research experience is key. Strong analytical and communication skills are essential, alongside strong data visualisation and storytelling.Experience of strong relationship building with stakeholders is a must. Desirable:Experience in both agency and client-side researchBackground in Financial Services, or with financial clientsProficiency in qualitative research methodologiesAbout usAs a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We’re serious about equality, of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger. You can build so much more than a career.Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

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