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To build and maintain the relationship between factory and customer and take responsibility for the management of all assigned contracts in collaboration with the Management Team.
Your Mission at Elis- Drive service excellence through close co-operation with Trust/Facilities Management representatives
- Facilitate regular review meetings and quality checks with designated contacts, constantly seeking out opportunities to improve systems and procedures
- Run feedback and debriefing sessions to identify customer issues and identify opportunities to improve policies, processes and procedures.
- Take personal responsibility for ensuring that all necessary actions are taken in response to specific problems and requests within laid down timescales. Persist with lines of communication or escalations until a satisfactory conclusion is achieved.
- Maintain effective communication with the customer on all agreed actions to ensure that any issues are resolved to their satisfaction.
- Review costs and ensure correct prices are being charged and supplied.
- Manage and monitor KPI’s to contractual level and make recommendations on any trends and improvements required.
- Generate detailed weekly, monthly and quarterly reports and make recommendations as appropriate and in line with best practice.
- Undertake regular customer satisfaction appraisals.
- Excellent communication skills (verbal and written) and the ability to build good customer relationships within the NHS and Facilities Management environment
- Good influencing and negotiating skills.
- Highly customer focussed
- Pro-active and solution oriented
- Ability to make decisions
- Time management and organisational skills
- Flexible and able to react quickly to the needs of the customer
- IT literate
- Proven commercial management acumen
- Experience of working within the NHS or Facilities Management environment
- Competitive Salary of circa £30,000.00 plus bonus
- Working with a great team
