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Customer Service Manager - Rapidly growing Coventry based client - Salary up to £40,000pa dependant on experience - Hybrid working available.
Job responsibilities:
Responsible for leading the Customer Support Team.
Engage and inspire those you lead to achieve their goals & key company KPI's.
Be an influential coach, mentor and help drive the development of those around you.
Provide help and advice to customers using company products.
Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do.
Keep accurate records of discussions or correspondence with customers & staff.
Creating and implementing reports and providing KPI's analysing the customer service levels we provide and identify trends to report back to HOD / rest of the business.
Ensuring that all staff always stay at the correct level of training and be a part of the training process.
Able to implement efficiency projects within customer support and support the rest of the business with larger cross-departmental projects.
Collaborate with other areas of the business to assist in ensuring the customers receive the best customer experience possible.
Skills & Experience required:
Leadership experience with a confident attitude.
Process improvement, coaching and developing people.
Effective and confident in communicating and building relationships at all levels - internal and external stakeholders.
Educational qualifications to support the ability to analyse data.
Computer literate (MS office applications specifically; high standard of Excel skills and ERP system experiences ideally SAP) At least 2 years of experience in a customer service senior role in a busy B2C environment.
What is in it for you?
25 day holiday, plus 1 birthday holiday
Opportunity to purchase/sell up to 5 days holiday per year
Pension - Standard Life
Group Life Assurance
Group Income Protection Insurance
Private Medical Insurance
Worldwide Travel Insurance
Hybrid working
If you want to join a company that offer first class training, support and excellent company benefits then apply now!!
