Customer Service Administrator

Customer Service Administrator
Location: ON-SITE: Prologis Park, Coventry, CV6
Start date: October 2024
Salary: £11.56 per hour
Hours: Full Time 37.5 hours per week
Hours Pattern: Monday to Friday between 8am-5pm, 7.5 hours per shift
Type: Temporary to Permanent for the right candidate

Blue Arrow is offering a superb opportunity to work as a customer service representative in Coventry. The role promises sociable working hours, a competitive pay of £11.56 per hour, and the security of a longer-term assignment.

As a key representative of Capita, you will have the ability to always remain professional, remaining focused on the task in hand and working to a high standard. We are looking for candidates with a commitment to the development of our services and strive for continual improvement. In addition, you will be flexible, have a can do/will do attitude and 'pitch in' with all tasks. You'll be part of a large team, all working together as one in an exciting, fast paced atmosphere.

The ideal person will:
* Hold excellent reading skills and previous office or customer service experience
* Have good attention to detail
* Experience in using computers and able to use keyboard shortcuts
* Make accurate decisions independently
* Maintain consistency

Full training will be provided for this role.

JOB PURPOSE:
To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors.

We are looking for experienced Customer Service Administrators with at least 12months demonstrable experience working within a client-based customer service role.

KEY RESPONSIBILITIES :
* Inspect and analyse client files, original legal documents and accounting material recovered from Interventions - index onto database - as per procedures
* Receive, assess and acknowledge incoming documentation and direct appropriately
* Log incoming post onto our in-house database and create physical files
* Link incoming documents to existing applications and update records
* Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
* Determine ownership of files and documents and the authority needed for the release
* To sift files and redact documents prior to release.
* Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why
* Taking responsibility for chasing information and keeping clients updated.
* Support the intervention process
* Ensure all aspects of confidentiality are strictly observed
* Ability to comply with Health & Safety instructions and guidance
* Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
* Ensure all responsibilities to be carried out in line with local and company guidelines

KEY SKILLS & QUALIFICATIONS:
* Good knowledge of MS office and a working knowledge of general IT
* Excellent communication skills both oral and written with the ability to communicate at all levels
* Excellent customer service skills - the ability to effectively communicate clearly with demanding customers

Please note that employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and thorough 1 year referencing for past jobs.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.