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Job Title: Direct Sales Support Executive - Key Rental Account
Pay: Competitive
Location: Coventry
Duration: 12 Months
Working Pattern: Hybrid, minimum of 1 day in the office per week
Start Date: ASAP
Are you passionate about providing exceptional customer service and support? Are you looking to join a dynamic team in a growing organisation? We have the perfect opportunity for you!
Due to the ongoing expansion of our client, an industry leader, we are seeking a dedicated Direct Sales Support Executive to enhance our Key Rental Account operations. This role is pivotal in responding to customer inquiries, processing transactions, and ensuring compliance with regulatory standards.
Key Responsibilities:
- Respond to and resolve inbound inquiries related to key rental accounts, including quoting, ordering, and rescheduling agreements.
- Manage both verbal and written inquiries, ensuring customer satisfaction through effective communication.
- Build and maintain strong relationships with key rental account customers.
- Collaborate closely with the Rental team to enhance service delivery.
- Maintain accurate records for quotes, contracts, and customer interactions within the Miles system.
- Adhere to fleet processes and ensure all customer issues are resolved promptly.
- Monitor performance to meet targets and deadlines, providing value-driven services to our customers.
- Initiate new Key Rental Account contracts using the Miles payout system and prepare weekly/monthly reports for relevant teams.
- Ensure compliance with FCA & BVRLA regulations and formal organisational policies.
- Participate in the de-fleet process at the end of contracts and support management with additional duties as required.
Performance Measures:
- Customer feedback and engagement with the rental team.
- Achievement of individual performance targets and departmental objectives.
- Timely turnaround on requests and quality of service delivery.
Desired Skills & Qualifications:
- A 2:1 BA/BSc Hons degree in Business or a related field is preferred. Applications from graduates in other disciplines are also welcome.
- Previous experience in a customer service role is advantageous, particularly in the automotive or consumer finance sectors.
- Strong verbal and written communication skills, with a knack for negotiation and objection handling.
- Excellent attention to detail and problem-solving abilities.
- Proficient in Excel and Word at an intermediate level.
- Self-motivated and able to work independently with minimal supervision.
- A sense of urgency in meeting service and productivity targets, with adaptability to changing business environments.
Why Join Us?
This is an exciting opportunity to be part of a vibrant team, contributing to our client's growth while delivering top-notch service to customers. You will have the chance to develop your skills, engage with key stakeholders, and play a crucial role in enhancing customer satisfaction.
If you are a proactive individual with a customer-focused mindset, we want to hear from you!
How to Apply:
Please submit your CV and a cover letter detailing your relevant experience and motivations.
Join us in shaping the future of customer service in the automotive sector! Your journey begins here.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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