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Our client, who creates innovative products dedicated to supporting their customers, is looking for a Warranty and Returns Executive to join their successful customer service team.
As the Warranty & Returns Executive you will be responsible for providing support to all customers with claims, ensuring processes are followed, managing customer expectations in a fast-moving environment to deliver positive commercial outcomes.
What’s in it for Me?
£27k p/a plus excellent benefits, including income protection, private medical insurance, travel insurance, plus an extra day’s holiday for your birthday. Free on-site car parking. The role is based in Coventry working hybrid, 3 days in the office and 2 days from home.
If you are a great communicator, problem solver and have a desire to deliver exceptional customer service, then this is the role for you!
Key Responsibilities
Liaison with all stakeholders regarding claims
Review and Improve warranty processes
Create, monitor and manage internal reporting
Assist with the forecast of warranty budget and forecasts
Process replacement orders in a timely and accurate manner
Analyse data relating to customer claims
Support Finance with debit and credit note resolution
Monitor dispatch of delivery notes and manage stock issues
Claims Month end
Skills and Experience
Excellent organisational skills
Great Problem solving skills
High attention to detail
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Computer Literate (MS Office, ERP systems)
