Credit Chargebacks Administrator

Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Does finding solutions come naturally to you? Then you could be just the right fit for our current vacancy!

TSYS Managed Services EMEA, part of Global Payments, are currently searching for enthusiastic, determined, and energetic individuals to join our Disputes and Chargebacks team in Coventry city centre, working on behalf of a well-known UK building society.

This role will see you researching and resolving customer disputes and chargebacks through their credit cards. You will be performing case administration duties and liaising with customers and third parties both written and verbally no two days are the same! All training is provided on-site, so whether youre experienced or looking to start a new career, this could be the natural next step in your working journey!

This is afull-timeposition of37.5 hours per weekbetween the hours of8am-6pm Monday-Fridayand will be commencing onMonday 14th October 2024.What better way to start the year than with a new career?

Responsibilities in this role (full training provided):

• Building and maintaining relationships with customers and third parties
• Answering customer queries effectively and understandably conveying ideas in easy-to-understand terms
• Gathering and analysing cardholder and/or merchant data
• Determining if disputed transactions are covered under federal and card provider regulations
• Working assignments from a queue in an accurate and timely manner
• Applying appropriate credit/debit adjustments to accounts based on final results of investigation

The ideal candidate would have:

• Customer service experience
• Administration experience
• Telephony experience
• A background in fraud or disputes and chargebacks (desirable)
• Great communication skills both verbal and written
• An ability to work under pressure
• The ability to work well independently and within a team
• Excellent eye for detail and spotting trends
• Effective time management skills
• IT literacy
• Organisational skills
• Good resilience and motivation

In return, here are some of our great benefits:

• Life Insurance x1 Salary (Can be increased to x4 at additional cost)
• MediCash Health Care Plan
• Pension (Employee 5% - Company 3% contributions)
• 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
• Option to buy additional leave
• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
• Cycle to work scheme
• Maternity & Adoption Pay (12 Weeks Full Pay after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay After 26 weeks in employment)
• Shared Parental Leave (12 Weeks Full Pay after 26 weeks in employment)
• Bereavement Leave (5 Days Leave at Full Pay)
• Dependent Leave (2 Days at Full Pay)

If you've worked in contact centres before, or any previous customer service based role before, you might be wondering what makes us any different;

Here at TSYS, not only are we recognised across the board for our excellent customer service (and our recent victory at the Card and Payments Awards 2022 shows just that!), we also take great pride in recognising our staff.

We wouldnt have such an excellent reputation if it wasnt for our amazing teams. We offer excellent benefits, a fun working environment with a smart-casual dress code, regular events such as summer and Christmas parties as well as staff recognition days and awards. Over half of all our roles are filled internally and we actively encourage and support progression internally.

If you could see yourself working alongside other great, like-minded individuals, working towards a common goal of customer satisfaction, clickAPPLYtoday wed love to get to know you!

TSYS Managed Services (TMS), part of Global Payments, offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TMS is an equal opportunities employer.