- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- ‘My Lifestyle’ retail discountsÂ
- Service recognitionÂ
Back to searchOur vision is to ensure all customers can own their home, and we do this by investing time by speaking to our customers, understanding and learning their plans about their mortgage and providing any suitable solutions to them.Our interest only team are primarily an outbound telephony area that pro-actively manage their own customers taking responsibility of their situation, from start to finish.The role of a specialist you’ll is managing their own workload, investigating the facts of a case, then making contact with the customer when it’s most appropriate for both parties to help them through any changes.Full training and support will be provided allowing you to finish each day knowing how you have made a difference to customer’s future.To support our members needs we currently work across the working hours of Monday to Friday 8am - 7pm and Saturday 9am - 2pm. Once you are trained and comfortable there will be hybrid blend of working from home and in the office.Benefits include:
Mortgage Support Specialist
Coventry Building Society
Posted 7 hours ago, valid for 13 days
Coventry, West Midlands CV6 3GN
£38,000 - £45,600 per annum
Full Time
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Sonic Summary
- The role is for a specialist in the interest-only team, which focuses on proactively managing customer mortgage situations through outbound telephony.
- Candidates should have experience in a customer-focused role, handling challenging situations and managing their own workload, with no specific financial services experience required.
- The position offers a salary of £30,000 per year and requires at least 2 years of relevant experience.
- Full training and support will be provided, and the role includes a hybrid working model after training.
- Benefits include 25 days of holiday, annual pay reviews, pension options, and extensive wellbeing support.