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Customer Support Advisor Dutch & English
Monday to Friday 8am - 4:30pm (1 Hour Lunch)
Salary 25,000
BASED IN COVENTRY OFFICE
Potential to work from home 2 days a week AFTER TRAINING.
Purpose of the role:
To offer a premium level of service, while playing a pivotal role in a friendly and
dynamic Customer Support team. You will be a driving force to ensure Customer
Experience is the central focus and deliver key department KPI's
DAY TO DAY DUTIES:
- Be committed to delivering exceptional customer service to both EU & UK customers.
- Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA.
- Understand people and can effectively manage expectations over the phone and via email and social media.
- Provide first line support and advice to customers using the client products.
- Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard
ABOUT YOU:
- Must be fluent in written and spoken Dutch and English languages
- At least 12 months experience in a customer service / contact centre role
- Competent with computer systems and quick to learn new systems.
