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Dutch Speaking Customer Support Advisor - 37.5 a week - Working for a rapidly growing Coventry based client.
Hours and days of work are: Monday - Friday 8am to 16.30pm - 1 hour for lunch
This is a company that offer great company benefits such as:
25 day holiday, plus 1 birthday holiday
Opportunity to purchase/sell up to 5 days holiday per year
Pension - Standard Life
Group Life Assurance
Group Income Protection Insurance
Private Medical Insurance
Worldwide Travel Insurance
Purpose of role
To offer a premium level of service to both Dutch and UK customers. You will play a
pivotal role in a friendly and dynamic Customer Support team. You will be a driving
force to ensure Customer Experience is the central focus and deliver key department
and individual KPI's
Principle duties & responsibilities
Be committed to delivering exceptional customer service to all customers by
putting the customer at the heart of everything you do
Accurately capture and retain data from customers on product enquiries and faults
into the company systems, enabling replacements to be issued within agreed
department SLA
Understand people and can effectively manage expectations over the phone and
via email and social media
Provide first line support and advice to customers using the company products
Achieve department KPI's targets ensuring the customer service levels we provide
are to the correct standard
Be responsible for attending the correct level of training and be part of the
Training Academy process: Ensuring that you stay up to date with all new
products, product modifications, processes, and regulations
Be a part of an evolving team: Challenge the status quo to do things better and
offer improvement suggestions
Skills & Experience required:
Must be fluent in written and spoken English and Dutch languages.
Competent with computer systems and quick to learn new systems.
Able to communicate at all level both written and verbal.
Ability to meet and exceed the department KPI's.
If you have the experience that is required then please apply now before this position is filled?
