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We are currently recruiting for a Customer Liaison Office [TLO/CLO] to work for a well-established construction business.
This a permanent role and is a great opportunity for someone looking to further their career in customer care.
The role involves working in and around Coventry and the surrounding areas. Working as an experienced TLO / RLO for a leading construction company, reporting to site management, your main role will be to implement and co-ordinate the on-site liaison function before, during and after major refurbishment works programmes, ensuring full customer satisfaction.
We are looking for someone who has great Customer Service skills and a basic understanding of construction in social housing. This is a fast-paced role and the ability to work under pressure is essential. The ideal candidate will have a background in social housing tenancy or have worked within a housing department for a Local Authority or a strong customer facing background.
Requirements:
Full UK drivers’ licence
Basic understanding of construction projects in social housing
Excellent organisational skills
Ability to work to tight deadlines
Excellent communication skills
Local Authority or Social Housing customer experience. CSCS cards preferred.
Also essential is a calm, friendly personality, experience of dealing with Residents on a day-to-day basis and self-motivation.
Job Type: Full-time
Pay: £24,000.00-£32,000.00 per year
