Customer Service Advisor

Rate: £12-£14 PH DOE

Contract: 3 months with the possibility of an extension

Location: Coventry City Centre

Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.

As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.

Key Accountabilities:

• Schedule customer-appointed and proactive work for our field technicians and repair crews.
• Liaise with customers, highway authorities, and field staff teams to ensure work is completed to the highest quality standards and in compliance with local regulations.
• Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
• Adhere to service levels that meet customer and company expectations.
• Proactively identify opportunities for process improvements and contribute ideas to local meetings and continuous improvement groups.
• Manage and adjust the workflow dynamically to meet changing priorities and service levels, ensuring both customer and business needs are met.

Experience & Capabilities:

• To excel in this role, you should have:

• Strong IT skills, particularly with the Microsoft Office suite/Excel
• Able to work with spreadsheets and data
• The ability to work under pressure in a dynamic and evolving environment.
• Excellent communication skills with a proven track record of managing customer expectations.
• The capability to interpret and analyse complex information.
• Experience working to service levels and individual targets.

How to Apply:

• If you meet the qualifications outlined above, we want to hear from you.

Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.