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Rate: £12-£14 PH DOE
Contract: 3 months with the possibility of an extension
Location: Coventry City Centre
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Key Accountabilities:
- Schedule customer-appointed and proactive work for our field technicians and repair crews.
- Liaise with customers, highway authorities, and field staff teams to ensure work is completed to the highest quality standards and in compliance with local regulations.
- Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
- Adhere to service levels that meet customer and company expectations.
- Proactively identify opportunities for process improvements and contribute ideas to local meetings and continuous improvement groups.
- Manage and adjust the workflow dynamically to meet changing priorities and service levels, ensuring both customer and business needs are met.
Experience & Capabilities:
- To excel in this role, you should have:
- Strong IT skills, particularly with the Microsoft Office suite/Excel
- Able to work with spreadsheets and data
- The ability to work under pressure in a dynamic and evolving environment.
- Excellent communication skills with a proven track record of managing customer expectations.
- The capability to interpret and analyse complex information.
- Experience working to service levels and individual targets.
How to Apply:
- If you meet the qualifications outlined above, we want to hear from you.
Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.
