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Customer Service Advisor
£24,250 per annum
Full time hours, Monday to Friday
We are currently recruiting for an experienced Customer Service Advisor to join our global client in central Coventry. You’ll be working on behalf of a well-known high street brand providing an excellent service to their customers. This is a great opportunity for someone with previous customer service experience, we’re open to backgrounds including call centre, retail or hospitality. Excellent customer service skills are a must!
This is an office-based role working in the central Coventry offices, successful candidates must be able to commute to site daily.
Duties of the Customer Service Advisor -
- Contacting customers to discuss their accounts
- Working with vulnerable customers on a daily basis
- Provide a quality service to customers on every call
- Ensure customer records are updated accurately and efficiently
- Working to achieve targets and KPIs
Experienced required for the Customer Service Advisor role -
- Previous experience in a fast paced, customer service environment
- Excellent communication skills
- Empathetic individual who can support vulnerable customers
- Ability to build rapport with a variety of customers
- Computer literate
Interviews are taking place now for the Customer Service Advisor role, apply now and we’ll be in touch!
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database.
