Customer Service Advisor

SF Recruitment are working with a business based in Coventry (CV5) who is looking for a Customer Service Advisor to join the team
£23,000 increasing to £24,380 after successful 3 month probation
Hybrid after probation

Temporary ongoing contract

You will be motivated to meet all operating requirements and KPIs. You will also have an inquisitive mindset, which leads you to question the status quo and offer considered solutions and/or ideas for improvement.

You will be proactive, adaptable to change, and be comfortable in a fast paced and competitive environment.
With strong communication skills you will be able to build good working relationships with all stakeholders, being able to identify potential loss areas to ensure we are operating in an efficient and cost effective manner.
Our business is a data rich environment, you will, therefore, be comfortable analysing and acting upon data and information to drive performance and cost reduction.

Role:
- Make calls to New Collection Points to ensure that the Collection Point staff are aware of the products, procedures and legal title.
- Ensure you regularly call/email collection points for pallet counts and monitoring the ongoing product movements to make sure we are collecting the number of pallets that have been sent in
- Liaise with any supporting field based Asset Managers who resolve issues at collection points
- Look at stock differences at collection points and investigating with collection points/Asset Managers & Commercial Account Representatives to find out where the products are going missing.
- Update any asset visit forms that are sent from the Asset Managers within the set deadlines and querying anything that isn't clear
- Process and follow up on email and other incoming information and ensure it is processed correctly.
- Validates and monitors correctness of information and ensures information within the system regarding the collection process is up to date.