Customer Service Advisor

Job Title - Customer Service Advisor

Expected Start Date - 05/05/2025

Anticipated duration or End Date - 6 months

Expected Pay Rate (Candidate Rate) - 14.70

Expenses (Please specify) - None

Hours of work (Please specify) - 37

Shift Patterns (Please give details) - 9-5

Flexible Working (Home/Hybrid/Office) Office based to start with then option to be hybrid

Office Location (If hybrid/Office Based) 2 Princes Way, Solihull

Role description

The role will work within the Metering Operations team within npower Business Solutions (I&C - Large business customers), which is responsible for managing the E2E delivery of metering services for customers in line with compliance obligations. This role will support with the rollout of AMR (Automated meter reading) metering and ensure AMR meters are installed through customer engagement - obtaining access information for sites, booking in site surveys and meter exchanges, reviewing industry data flows.

• Negotiate, influence and manage stakeholders (internal & external) to agree required 'delivery model' for the customer and business objectives.
• Manage day to day customer and internal queries via telephone and mailboxes.
• Deliver metering services for the customer in line with business, customer and compliance obligations.
• Manage business as usual processes (deployment, maintenance, site visits, customer interactions, etc.) at site level to support I&C in demonstrating all reasonable steps to deliver comprehensive roll-out within regulatory timescales.

Experience and Qualifications

• Telephony customer service experience
• Ability to use Microsoft applications - outlook, teams, excel ect.
• Ability to use internal database systems
• Utilities experience would be an advantage

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.