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What’s in it for me? Salary up to £27k doe plus excellent benefits, including income protection, private medical insurance, travel insurance, plus an extra day’s holiday for your birthday. Free on-site car parking. The role is based in Coventry working hybrid, 3 days in the office and 2 days from home.
The Job! To offer a premium level of customer service to both EU and UK customers, while playing a pivotal role in a friendly and dynamic customer support team. You will be a driving force to ensure customer experience is the main focus whilst delivering an excellent service. You will join a well established successful organisation where the people are vibrant, enthusiastic and passionate about what they do.
Main Responsibilities & Requirements:
Be committed to delivering exceptional customer service to both EU & UK customers by putting the customer at the heart of everything you do
- Must be fluent in written and spoken English and German languages
- Excellent customer service experience with strong communication skills
- Competent with computer systems and quick to learn new systems
- Provide first line support and advice to customers
- Accurately capture and retain data from customers on product enquiries and faults, enabling replacements to be issued within agreed department SLA
- Understand people and can effectively manage expectations over the phone, via email and social media
- Achieve department KPI’s targets
- Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
- Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
- Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible
