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Customer Service Complaints Administrator

Reed
Posted 5 hours ago, valid for 2 days
Location

Coventry, West Midlands CV6 3GN

Salary

£20,000 - £24,000 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is a temporary role located at the Warwick Science Park, initially lasting until March 2025.
  • It is a hybrid role, requiring three days of work from home and two days in the office.
  • Candidates must have previous experience in a complaints environment and a good level of numerical ability.
  • Proficiency in Microsoft Office, especially Word, Excel, and Outlook, along with excellent communication skills, is essential.
  • The salary for this position is competitive, and candidates should be committed to enhancing the service user experience.

A temporary position initially upto March 2025

This is a hybrid role, three days from home and two days in the office at the Warwick Science Park.

Previous experience of working in a complaints environment is essential.

Skills to be demonstrated:   

  • Ability to input onto databases accurately and in a timely manner and a good level of numerical  

ability   

  • Ability to use a wide range of Microsoft Office packages particularly in the areas of Word, Excel and Outlook   
  • Excellent word processing skills and a good working knowledge and comprehension of written English, including correct grammar.   
  • Good customer service and care skills, with a commitment to continuously improving the service user experience.  
  • Good listening and oral communication skills including the ability to adapt oral and written communication methods and styles to suit the audience.  

For further details please contact Alison Cowdrill in the Reed Milton Keynes Office

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.