Customer Service Representative

Title: Customer Service Representative
Location: Coventry (CV6 5NX)

Rate: 11.56 per hour PAYE
Hours: 37.5 hours per week - 8 - 4 Monday - Friday

Contract: 3 months

Position Overview:
You will be part of BOPs Enquiries Team. The BOPS Enquiries Team handles customer correspondence, managing inquiries and accounts. Their responsibilities include processing account amendments as requested by customers while adhering to established business rules and guidelines.

Skills requirements:

• Excellent verbal and written communication skills.
• Good numeracy and analysis skills
• Ability to follow procedures accurately.
• Excellent time management skills; be able to effectively manage a range of activities and projects at once.
• Excellent attention to detail
• Excellent knowledge of operational processes and procedures.
• Good interpersonal and organisational skills.
• Mature, positive outlook.
• Ability to work across departments and with other organisations to promote common message.
• High degree of integrity
• Ability to work to tight deadlines and adapt/respond to changing requirements.
• A customer focussed attitude.
• Enthusiastic, confident self-starter
• Team player who is enthusiastic and motivated
• Self-starter and independent

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.