Title: Customer Service Representative
End Client: Capita TFL

Location: Coventry (CV6 5NX)

Rate: 11.56 per hour PAYE
Hours: 37.5 hours per week - 8 - 4 Monday - Friday

Contract: 3 months

Start date: 31st March 2025 until end of June

Image (CVVC) team

For the Customer Service Representatives on the Image (CVVC) team you will be responsible for working on contravention checking of images. You will assess CCTV cameras of the vehicles that have drove through certain zones. The system will match the vehicle up with what it accesses the correct license plate to be. You will ensure this is correct with no differences.

Bank holidays are included as normal working days for this role.

Responsibilities:

Adhere to all policies, processes and business rules ensuring work are accurate
Working within a target driven environment adhering to challenging quality and productivity targets
Understand and advise on processes using appropriate communication skills relating to the precise nature of the issue
Utilise the tools and resources available to ensure that policy guidelines are adhered to
Make quick decisions where authorised, in a timely confident manner preventing the need for escalations
To support/and or coach other team members when required
To contribute to overall achievements of required Service Level by maintaining agreed personal targets.
Embrace change and support continuous improvement by suggesting improvements to working processes, practices and systems to increase efficiency, quality and reduce risk
Abide by all Capita Security Policies and Procedures ensuring any breaches are escalated accordingly. In addition, adherence to and acceptance of all Security Policies and Procedures appropriate to Capita Transport for London contract
Abide by all Procedures associated with the Capita Transport for London Service.
Ensure Health & Safety in the workplace, identifying and escalating any risks immediately

Skills requirements:

Excellent verbal and written communication skills.
Good numeracy and analysis skills
Ability to follow procedures accurately.
Excellent time management skills; be able to effectively manage a range of activities and projects at once.
Excellent attention to detail
Excellent knowledge of operational processes and procedures.
Good interpersonal and organisational skills.
Mature, positive outlook.
Ability to work across departments and with other organisations to promote common message.
High degree of integrity
Ability to work to tight deadlines and adapt/respond to changing requirements.
A customer focussed attitude.
Enthusiastic, confident self-starter
Team player who is enthusiastic and motivated
Self-starter and independent