Graduate Customer Support Coordinator

Graduate Customer Support Coordinator

Location: Coventry (Full-time office-based with 1 day hybrid options after training)Starting Salary: Market leading starting salaryFull-Time, Permanent | 0830 to 1700 Monday to FridayExcellent benefits package

Are you a recent graduate with some commercial experience, looking to take your career to the next level? Do you thrive in a fast-paced environment where customer experience is a top priority? If so, this could be the perfect opportunity for you!

About the Role

As a Customer Support Coordinator, you will play a key role in managing customer expectations and ensuring seamless order processing and delivery. You’ll work closely with supply chain and sales functions, proactively tracking orders and resolving any challenges to provide a premier customer experience. This role is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for delivering excellent service.

What You’ll Be Doing

• Acting as the primary point of contact for customer queries, ensuring timely responses and proactive updates
• Tracking and managing customer orders from order placement to delivery, ensuring accuracy and efficiency
• Working closely with internal teams (Supply Chain, Sales, Finance) to ensure a smooth order management process
• Analysing order trends, managing backlogs, and driving on-time delivery performance
• Identifying and resolving customer issues, ensuring corrective actions to prevent reoccurrence
• Updating and maintaining customer records in relevant databases (e.g., JDE, D3, OEC)
• Contributing to team meetings, problem-solving sessions, and continuous improvement initiatives

What We’re Looking For

• Degree-level qualification (Ideally Business, Supply Chain, Customer Service, or related field but will consider all degrees)
• Some commercial experience in a customer support, sales administration, or order management role
• Strong communication skills - able to liaise with customers and internal teams effectively
• Ability to problem-solve and take initiative in a fast-paced environment
• Highly organised with great attention to detail
• Comfortable using Microsoft Office and business systems (experience with JDE, D3, or OEC is a bonus)
• A customer-first mindset, with a proactive and adaptable approach

What’s in It for You?

• Hybrid Working - Office-based in Ansty Park with a 4/1 office-home split after 1st month
• Flexible working options - Adjust start/finish times after the first month of training (Core hours: 08:30-17:00)
• Quarterly ACIPS payments
• Pension Contribution Scheme - Up to 6% employee contribution matched +3% by the company
• 25 days holiday plus statutory bank holidays, increasing up to 5 additional days based on length of service
• Excellent career development opportunities in a global business

If you're a driven and detail-oriented graduate with some commercial experience, we'd love to hear from you!

Apply now and take the next step in your career!

INDH