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Looking for a meaningful career in sales?
My client is one of the leading names in the funeral industry, we’re committed to providing exceptional services and market leading products to our clients. We’re looking for a professional and results-driven Sales Consultant to join our team and help guide their clients through one of life’s most important decisions.
Why Join Us?
- Be part of a company with a heartfelt mission: to provide compassionate, high-quality service.
- Competitive salary, excellent benefits package and opportunities for professional growth.
- Make a meaningful impact every day.
Job Purpose
To pursue all new leads and enquiries by email and telephone and liaise with customers to convert leads and close sales over the phone while maintaining strong customer relationships. The role includes the capability to offer video calls to clients when necessary. This role involves liaising with internal and external providers to ensure that each client receives a high level of service that aligns with the company standards of care and quality.
Duties
- Contact potential or existing customers to inform them about products or services using scripts.
- Answer questions regarding products, services, or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to other team members as needed.
- Accurately enter and update customer information in the database.
- Go the “extra mile” to meet sales quotas and facilitate future sales.
- Maintain records of calls and sales, documenting useful information.
- Complete all paperwork and update the CRM system with relevant information.
- Ensure adherence to data protection and GDPR legislation when handling client information
Key Competencies
- Proven track record of achieving and exceeding sales targets (preferably in a financially regulated environment).
- Strong attention to detail
- Excellent IT skills and experience of working with telephone dialler systems
- Excellent communication skills
- Client focus
- Self-management
- Team working
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment
Experience and Competency
- Experience Requirements: Candidates must have a minimum of two years of experience in selling regulated financial products or a strong background in customer service, ideally within the funeral or insurance sector.
- Basic DBS criminal record check in order to ensure that they meet fitness and propriety requirements.
Evaluation of Ethical Standards
Candidates must demonstrate:
- A commitment to customer-centric sales practices, where the customer's needs are prioritised.
- An understanding of the ethical requirements for selling regulated products, including clear and honest communication about costs, benefits, and potential risks.
Apply Now!
