- Provide engineering support to customers UK and Worldwide. (90% in-house service role)
- Perform fault diagnosis, preventative maintenance, system repair,
- customer and distributors engineering staff training, installation, and a variety of other technical support activities.
- Provide customers with telephone and email technical and fault-finding support
- Deliver customer/distributors training as required.
- Carry out installations from planning through to customer acceptance
- Identify opportunities for improvement. This to include product design and business process improvements.
- Work with the sales management team to identify and develop sales opportunities.
- Recent and relevant experience working as a Test Technician, Service Engineer, maintenance engineer providing electronics service and support, test and repair of complex electronic / electrical systems.
- HND or Degree in Electronic and Electrical Engineer, optics, photonics, laser, Physics or similar.
- Strong communication and documentation skills.