Project Delivery & Internal Sales Manager

SF Recruitment are working with a leading fabrications business in the Coventry area to recruit a Project Delivery & Internal Sales Manager. Global Business who supply into secure industries, the role plays a lead role in an exciting time of further growth & change for the company. 

Role Purpose:
To coordinate and deliver projects, engineering services, and offsite fabrication while supporting internal sales teams. Ensure successful execution of these elements to maximize customer satisfaction.

Key Objectives:

• Oversee the coordination and delivery of multiple projects in collaboration with project engineers.
• Drive project execution and ensure alignment with customer expectations, timelines, and budgets.

Main Duties and Responsibilities:

Project Management:

• Monitor, review, and update project progress regularly.
• Provide consistent customer communication and progress reporting.
• Manage customer expectations and address issues promptly.
• Plan, execute, and oversee projects, ensuring alignment with customer requirements and deadlines.
• Collaborate with engineering, procurement, and OSM fabrication teams to ensure seamless project delivery, including adjustments to plans and corrective actions when necessary.
• Resolve post-sale and delivery issues efficiently.
• Provide data to support demand planning and forecasting for orders and quotes.
• Coordinate with scheduling, stock control, warehouse, production, and transport teams to ensure timely and quality project delivery.

Internal Sales:

• Develop and manage internal sales processes, including responding to inquiries, preparing quotes, and managing customer accounts.
• Collaborate with internal teams to identify upselling and cross-selling opportunities.
• Work closely with the Engineering Services Manager and internal sales teams to prioritize tasks and resolve technical project aspects.

Team Leadership:

• Provide line management support to the project office department.
• Identify required resources and assign individual responsibilities.
• Ensure project documents are complete, up-to-date, and properly stored.
• Ensure timely and accurate invoicing for completed projects.

Customer Engagement:

• Conduct customer visits as needed.
• Travel overseas when required to support project and sales activities.

Continuous Improvement:

• Lead initiatives to improve project delivery efficiency and internal sales performance.
• Train staff as needed to enhance team capabilities.

Other Duties:

• Demonstrate flexibility and a proactive approach to tasks.
• Support other company activities and responsibilities as required.

Communication:

• Engage with customers, distribution partners, and major users.
• Collaborate with internal teams across scheduling, stock control, warehouse, production, transport, and outside sales staff to ensure successful project delivery.
• Maintain strong communication with departmental managers, functional heads, and directors.

Qualifications, Knowledge, and Experience:

• Educated to degree level or equivalent.
• Proven experience in project management.
• Proficient in Microsoft Excel and other computer software.

Personal Attributes:

• Strong written and verbal communication skills.
• Problem-solving abilities with efficiency and effectiveness.
• Excellent people management and leadership skills.
• Ability to work quickly under pressure.
• Eager to learn about technical products and undergo training in the UK or overseas.
• Collaborative, proactive, and self-motivated.
• Enthusiastic and driven.

Essential Skills:

• Expertise in project delivery.
• Strong commercial awareness.

Desirable Skills:

• Advanced knowledge of SAP.
• Experience in process improvement and technical operations.
• Advanced proficiency in Excel, Access, and SAP.
• Relevant industry experience.