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Account Manager

Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Posted 6 days ago, valid for 17 days
Location

Coventry, West Midlands CV6 3GN

Salary

£60,000 - £72,000 per annum

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Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Account Manager position is with a rapidly growing client based in Coventry, offering a salary of £28,000 - £30,000 per annum depending on experience.
  • Candidates should have at least 2 years of experience in a customer-facing senior role within a busy B2B environment.
  • The role involves providing end-to-end support for warranty claims, managing customer expectations, and optimizing the warranty process.
  • Key responsibilities include liaising with stakeholders, managing internal reporting, and presenting warranty summaries to the wider business and executive team.
  • The position also offers excellent company benefits, including 25 days of holiday, private medical insurance, and the opportunity to work one day from home.

Account Manager - Working for a rapidly growing client based in Coventry - Salary £28,000 - £30,000pa dependant on experience - 1 day working from home plus excellent company benefits!

The jobholder will ultimately be responsible for providing end-to-end support to all customers with warranty claims and will own the warranty process from start to finish. You will need to ensure proper process is followed and will need to manage customer expectations in a fast-moving environment. This is a critical position in optimising the commercial impact of Warranty Returns within the company. You will be a key contact for our third-party returns service centre, customers and distributors worldwide.

RESPONSIBILITIES

Proactively query and liaise with stakeholders on issues and claims that are outside of normal returns behaviours for the customer or the company * Continuously review and improve the warranty process and strategy within the business to maximise cost savings on warranty spend * Create, monitor and manage internal reporting based on current outstanding liabilities, ensuring all warranty claims are closed down promptly * Work with the finance team to develop an accurate warranty budget and forecast. Comparison of actual against forecast to be conducted on monthly basis as minimum * Process replacement orders for customers onto company system (SAP) in a timely and accurate manner, review orders for completeness & accuracy, checking codes & prices against contractual agreements * Present warranty summaries and management information reports to the wider business on a regular basis, and on occasion present to the Executive team * Assist finance with the effective resolution of debit and credit notes * Ensure dispatch of delivery notes and manage any stock issues relating to deliveries * Month end procedures; open orders and delivery notes reporting

SKILLS AND EXPERIENCE Required: * Excellent organisational skills with proven experience of managing multiple deadlines and priorities * Great problem-solving skills * Possess high attention to detail * Educational qualifications to support the ability to analyse data * Excellent written and verbal interpersonal skills with the ability to communicate effectively at all levels of organisation; both internally and with customers/suppliers * Ability to work without supervision and use initiative * Computer literate (MS office applications specifically; high standard of Excel skills and ERP system experiences ideally SAP) * Must hold a valid UK driving licence and be able available for international travel on occasion Desired: * At least 2 years of experience in a customer facing senior role in a busy B2B environment * Proactive and an eagerness to learn * A hunger and excitement to work for a fast-growing business *

What is in it for you?

25 day holiday, plus 1 birthday holiday

Opportunity to purchase/sell up to 5 days holiday per year

Pension - Standard Life

Group Life Assurance

Group Income Protection Insurance

Private Medical Insurance

Worldwide Travel Insurance

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.