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NJR Recruitment are working with a firm of financial planning Advisers who are looking for a Client Services Administrator to join their team. The Client Services Administration will provide full back-office support to advisers and paraplanners to ensure client service is delivered to an excellent standard.
Responsibilities:
" Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules at all times
" Comply with the relevant compliance, TCF, T&C and, financial crime (anti-money laundering, data security, anti-bribery, fraud and corruption) procedures of the firm at all times
" Keep up to date with all relevant product, legislative and technical changes, as required
" Follow appropriate ethical standards within the firm at all times
" Ensure all dealings with clients are carried out in a professional and courteous manner
" Maintain all standards of performance as required by the company
" Such other takes as may be considered appropriate or necessary by management
" Take part in any training offered by the company as deemed necessary or relevant to your role or your own personal development for the benefit of the role
" Prepare client valuations and ensure back office system is updated (Intelligent Office)
" Prepare parts of annual review packs when necessary
" Fully utilise back office system and ensure it is kept up to date with accurate information including service cases/new business/annual reviews etc.
" Scan and file documents using the document management system (Papercloud/Sharepoint)
" Produce suitability reports for clients for ISA withdrawals
" Process new business and follow up until policy issue
" Process client withdrawals and Bed & ISA transfers
" Disinvest to ensure adviser charges are paid when necessary
" Complete fund switches on client portfolio's
" Train and mentor less experienced members of the team
" Deal with client queries such as death claims, general queries
" Assist with the annual rebalancing of client portfolio's where applicable
Skills and Experience:
" Broad knowledge of the financial services sector
" Experience of using Intelligent Office
" Experience of using Wrap platforms i.e. Transact/abrdn/Aviva/Quilter
" Experience of using Dynamic Planner and FE analytics
The successful candidate will be a team player and have the desire to progress within the company. If this sounds like it could be the role for you then apply online or for further information speak to one of our specialist consultants quoting reference NJR15580
