1st Line Technical IT Support Analyst

1st Line Technical IT Support Analyst - 3 Months Contract - £185p/d Umbrella rateWindows 10/11, Office 365, Active Directory/Azure AD,  IOS/MAC, Service Now, MS Teams, VPN, Remote Support

On site in Coventry we are seeking a number of IT Technicians to work on a 3 month contract with a view to possible extension. Managing a variety of tasks/queries taken through phone calls, emails, portal queries you will be the first point of contact / support for Internal Users. You will be responsible for basic and with experience more complex user issues ranging from simple password resets and access rights through to complex profile builds and connectivity issues. Following agreed procedures, you will take accountability and identify, prioritise, register and categorise incidents. Diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution Technical Skills required

• Previous experience in similar role
• 2013/2016/Office 365
• Windows 10/11 (IOS and Mac OSX advantageous
• Experience using call logging system
• Active Directory / Azure AD. Adding/Deleting users assigning OU’s and access rights
• GPO
• MS Teams – Remote logon/ Support etc
• Sympathetic approach to users
• Calm under pressure

This is an excellent opportunity where permanent work may also present its self. Please apply now for immediate interview and start.