Application Support Analyst

Pertemps Coventry

Posted 11 hours ago, valid for a month

Coventry, West Midlands CV7 7LP, England

Full Time

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Sonic Summary

We are looking for a proactive Application Support Analyst based in Meriden, Solihull, to provide technical support for critical applications.
The ideal candidate should have at least 2-3 years of experience in 2nd or 3rd line technical support, particularly in troubleshooting software issues.
Key responsibilities include resolving application-related issues, enhancing system performance, and managing upgrades and patches.
Candidates should possess strong skills in Power Platform, Dynamics Sales, and Plugins, along with excellent communication abilities.
The position offers a competitive salary, career progression opportunities, and 24 days of holiday plus bank holidays.

Application Support AnalystLocation: Meriden, Solihull (On-site)

We are seeking a proactive Application Support Analyst to join our team and provide expert technical support for business-critical applications. The ideal candidate will have a strong background in 2nd or 3rd line technical support, with expertise in troubleshooting software issues and enhancing system functionality.

Key Responsibilities:

Provide 2nd and 3rd line support for application-related issues, ensuring timely resolution.
Troubleshoot and resolve software problems, identifying root causes and implementing solutions.
Work with Power Platform, Dynamics Sales, and Plugins to configure and enhance system performance.
Collaborate with development teams and business stakeholders to support application improvements.
Manage system upgrades, patches, and enhancements.
Document issues, resolutions, and best practices to improve future support.

Key Skills & Experience:

Strong experience in Power Platform, Dynamics Sales, and Plugins.
Proven expertise in 2nd or 3rd line technical support within a software/application environment.
Excellent troubleshooting and problem-solving skills.
Strong communication skills to liaise with stakeholders and technical teams.
Experience with ITIL processes and best practices (desirable).

Salary & Benefits:

Competitive salary (to be discussed).
Career progression and development opportunities.
24 days holiday plus bank holidays

If you're passionate about application support and have a strong background in troubleshooting software, we’d love to hear from you!

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