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Job Title: Technical Service Desk Analyst
Location: Meriden
Job Type: Full-time
About the Role: We are seeking a highly skilled and motivated Technical Service Desk Analyst to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 administration, Teams Telephony, and network management. This role is crucial in ensuring the smooth operation and support of our IT infrastructure.
Key Responsibilities:
- Office 365 Administration: Manage and support Office 365 applications, ensuring optimal performance and user satisfaction.
- Administer and troubleshoot Teams Telephony systems, providing support for voice and video communications.
- Administer and support Dynamics CRM, ensuring efficient customer relationship management and data integrity.
- Manage Microsoft Defender for endpoint security, ensuring robust protection against threats.
- Administer and support Microsoft Intune for mobile device management and security.
- Automation, develop and implement automation scripts and processes to improve efficiency and reduce manual tasks.
- EE Mobile Manager Administration: Manage and support EE Mobile Manager for mobile device administration.
- Network: Monitor, maintain, and troubleshoot network infrastructure to ensure reliable connectivity and performance.
Qualifications:
- Proven experience in Office 365 administration and Teams Telephony.
- Strong knowledge of Microsoft Defender and Intune.
- Experience with automation tools and scripting.
- Familiarity with EE Mobile Manager administration.
- Solid understanding of network principles and troubleshooting.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
Why Join Us?
- Opportunity to work with a talented and supportive team.
- Continuous learning and professional development opportunities.
- Competitive salary and benefits package.
Working Hours:
- Monday to Thursday Between: 08:00 - 17:30
- Friday Between: 08:00 - 17:00
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
If you are passionate about technology and enjoy solving complex problems, we would love to hear from you!
