Claims manager

Job Title: Claims Manager

Location: Coventry

Remuneration: Competitive salary

Contract Details: Permanent, full-time position

Number of People Required: 1

Contract Type: Permanent

Driving Required: No

Working Pattern: Full Time

Responsibilities:

As Claims Manager, you will be responsible for the management of the Claims and GAP Departments to ensure all deadlines are met in an effective and efficient manner. You will work closely with other departments to schedule work, resolve issues, and ensure a positive outcome for the organisation as a whole.

Your key responsibilities will include:

1. Overseeing the processing of incoming claims to ensure they are handled efficiently and within policy guidelines.

2. Recommending and implementing best practises to ensure complete and thorough claim settlements and investigations following company policies and insurance industry regulations.

3. Investigating potentially fraudulent claims.

4. Managing claims handling costs to agreed targets.

5. Carrying out Quality Assurance (QA) checks and providing feedback in monthly department meetings to ensure claims handling is compliant and consistent with the policy wording.

6. Liaising with insurers as required regarding claims Service Level Agreements (SLAs).

7. Handling complaints arising from the organisation, registering complaints, tracking progress through to completion, and reporting to underwriters/Operations Director as required.

8. Conducting regular one-to-one performance reviews with the team, recording results and identifying areas of improvement. Setting clear goals and monitoring performance monthly, escalating any concerns to the Chief Operating Officer and HR.

9. Acting as a technical referral for the Claims team and other staff within the organisation as required.

In addition to the claims responsibilities, as the Claims Manager, you will also have managerial responsibilities, including:

11. Managing the day-to-day running of the Claims and GAP Departments by planning the workload, delegating tasks, and monitoring their completion.

12. Providing training and continued support to individual team members as part of the Appraisal and HR process.

13. Arranging cross-training of team members to provide sickness and holiday cover.

14. Planning staff resources to meet the organisation's business strategy for the coming year.

15. Ensuring the Claims Department is compliant with Health and Safety legislation.

16. Ensuring compliance with all relevant regulators as per the Company level training plan.

Skills and Experience:

To be successful in this role, you should possess the following skills and experience:

• A good mechanical, electrical, high voltage, and technical knowledge of all types of motor vehicles, including E.V vehicles.
• Experience in the Automotive Industry, preferably with a Premium Brand.
• Excellent communication and interpersonal skills with a high level of attention to detail.
• Proactive learner with a desire to develop.
• IT literate with intermediate skills in Excel and confident using a range of programmes, email, and word processing.
• Ability to work collaboratively as part of a team and prioritise workload to meet tight deadlines.
• Strong analytical and problem-solving skills, with the ability to quickly assimilate information and report in a clear and concise manner to senior management and stakeholders.
• Familiarity with claims management software and systems.
• NVQ3 Light Mechanical Repair Technology qualification with operational experience within the OEM Automotive Industry.
• High Voltage knowledge and capability in both repair and systems.
• 5+ years of Automotive Technical Insurance Claims experience and previous managerial experience.
• Fluent in either French or German (both written and spoken) would be desirable.

We offer a competitive salary, hybrid working, employee discounts, health insurance, and a bike-to-work scheme. Our office is conveniently located in Coventry, with nearby parking and only a 5-minute walk from Coventry train station.

If you are an excellent communicator and leader, with a strong background in claims management, we would love to hear from you. Apply now to join our client's team as a Claims Manager.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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