Graduate Paralegal

The paralegal will undertake a variety of tasks to support the members of the MOD NIHL Team in achieving Client KPI’s and SLA’s.  The variety of tasks you will be required to undertake are listed under Key Accountabilities.

• Setting up and allocating new files 
• Acknowledging new instructions 
• Update Tracker with file allocations, client MI, diary records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking. 
• Managing shared mailboxes daily for new instructions and records  
• Uploading medical records on tracker and recording the same on spreadsheets 
• Ensuring data spreadsheets are kept updated 
• Data entry on Client MI/Reserves – attention to detail is key 
• Drafting of routine court documents.  Examples may include AOS, Notice of Change, Court Orders, Witness Summons and precedent based applications 
• Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case.  

Examples of tasks include requesting and providing updates; requests for extensions to comply with Protocol; dealing with GP, hospital, OH and Personnel mandates; booking Counsel for hearings and conferences; and appointments with experts. 

• Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales. 
• Make payment requests using the appropriate payment request process for the client and chase to ensure payments are received and dispatched within required deadlines 
• Registering, Diarising and updating CRU 
• Chasing various documents from client and claimant’s solicitors 
• To ensure compliance with the SRA Standards & Regulations 

Undertaking additional ad hoc duties to support the Fee Earners and the team, as required and may include:  

• Complete initial steps in recovery of our Client’s outlay and collate the outcome 
• Undertake minor investigations on liability and quantum so as to provide File Handlers with basic information to be able to progress the claims 
• Undertake administration duties on files, such tasks may include completion of MI; drafting write off forms, requesting final bills and dealing with billing queries; and file closure/transfer activities 
• Reviewing audiograms and medical records 

Working Hours   35 hours per week Monday to Friday 9am - 5pm inclusive of 1 hour unpaid lunch break. Location – Compton Court, Coventry

The successful applicant will ideally have the following skills: 

• Experience of working in a legal environment is desirable  
• Good communication skills and experience of negotiating with and influencing  3rd parties to obtain information 

Demonstrable experience of ;

• Following a semi-prescribed programme of work 
• Dealing with calls and enquiries from customers, suppliers and/or the public
• Gathering and recording informatio
• Ability to work under own initiative, prioritising and organising own workload 

IT Literate;  

• Proficient in MS Office (notably Excel, Word and Outlook) 
• Experience of using a Claims/Case Management system
• GCSE grade A-C in Maths and English or equivalent 

Values  Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;  We are connected We are dynamic We are innovative We succeed together

• 25 days holiday per year which increases with level of service  (opportunity to buy & sell 3 days) 
• Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing 
• Death in Service
• Critical Illness Cover
• PHI/Income Protection ( Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer 
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation