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We are currently recruiting for an Operations Manager:
Reporting to the Head of Service you will assist in delivering the Maintenance Operations Business Plan and have responsibility for the delivery of responsive repairs and maintenance works.
This role will include direct line management of an assigned team of Trade Supervisors and Trade Engineers and you will be responsible for the delivery of excellent operational field performance.
You will ensure that both directly employed and subcontracted resources are sourced, managed, and motivated to deliver cost effective, high quality and customer focussed outputs.
As Operations Manager, you will manage the day-to-day activity of Trade Supervisors, Trade Engineers and sub-contractors, ensuring that all business objectives are met within overall time, cost and budget constraints.
Responsibilities
* Ensure a strong proactive level of field management both directly and through the team of Supervisors.
* Liaise closely with support functions within Maintenance Operations to ensure the timely, cost-efficient delivery of customer focussed services.
* Maintain and build strong internal and external client relationships, working to exceed customer expectations whilst fully meeting contractual requirements and targets.
* Operate within an assigned budget and deliver agreed financial and operational targets.
* When required, to support the management and delivery of voids, programmed, and project works.
* Understand, monitor, and consistently deliver against customer, commercial and internal operational KPI's.
* Manage high quality service delivery across Maintenance Operations within budget.
* Be responsible for the creation and monitoring of performance management information.
* Attend and participate in management meetings as directed and ensure regular review meetings are in place with your team.
* Develop the operational and technical capability of the team at supervisory and trade level.
* Ensure regular and positive involvement with customers.
* Monitor and manage workforce interaction with customers, ensuring that company standards and values are adhered to.
* Ensure that works are undertaken to required designs, specifications, standards and HSQE requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
