Voids Operations Manager

• Annual Salary: 58,271 (with a planned increase in 2025)
• Location: Coventry
• Job Type: Permanent

We are recruiting on behalf of a prominent housing provider for a Voids operations Manager to join their team. This pivotal role involves managing the delivery of responsive repairs and maintenance works across a diverse property portfolio. If you are a dynamic leader with a background in building services, particularly within social housing, this could be your next career move.

• Direct line management of Trade Supervisors and Trade Engineers, ensuring excellent operational field performance.
• Source, manage, and motivate both directly employed and subcontracted resources to deliver cost-effective, high-quality, and customer-focused outputs.
• Manage daily activities of Trade Supervisors, Trade Engineers, and subcontractors, ensuring all business objectives are met within overall time, cost, and budget constraints.
• Maintain and build strong internal and external client relationships to exceed customer expectations while fully meeting contractual requirements and targets.
• Operate within an assigned budget and deliver agreed financial and operational targets.
• Support the management and delivery of voids, programmed, and project works as required.
• Consistently deliver against customer, commercial, and internal operational KPIs.
• Create and monitor performance management information and attend management meetings.
• Develop the operational and technical capability of the team at supervisory and trade levels.
• Ensure compliance with designs, specifications, standards, and HSQE requirements.
• Contribute to the development of the Maintenance Operations strategy for improved performance and customer satisfaction.

• Qualification in a building-related subject to HNC, City & Guilds, NVQ, or relevant trade background.
• Proven experience in a maintenance and building services organisation, preferably within Social Housing
• Experience of managing Void properties
• Strong leadership skills with experience managing and inspiring teams to achieve high-quality service and meet operational and financial targets.
• Knowledge of health and safety legislation (including CDM) and good practice in a repairs and maintenance setting.
• Competent in budget setting and monitoring with the ability to maintain service within budget targets.
• Excellent communication skills to effectively manage relationships with customers, suppliers, and subcontractors.
• Experience in managing teams remotely and ability to work effectively as part of a team.
• Experience of formal contract agreements and procurement activities is advantageous.

• Competitive salary with a planned increase in 2025.
• Opportunities for professional development and growth within a leading housing provider.
• Supportive and inclusive work environment aligned with strong organisational values.

To apply for this Operations Manager position, please submit your CV or contact Mel Applin @ Reed