Key Account Manager

We are currently recruiting for a dynamic and experienced Key Account Manager to join a leading EdTech company committed to delivering exceptional customer experiences to its valued clients. This role offers a unique opportunity to work with Multi Academy Trusts, Local Authorities, and high-revenue clients, ensuring customer satisfaction and identifying growth opportunities. If you have a passion for customer success, key account management, and the education sector, this is the perfect role for you! Salary: £35,000 + Bonus + excellent benefits including full health cover,

Location: Midlands, Hybrid

Key Responsibilities:

Customer Account Management:

• Serve as the main point of contact for key customers, ensuring their satisfaction and success with the company’s products.
• Build and maintain strong, long-lasting relationships with Multi Academy Trusts, Local Authorities, and other strategic clients.
• Lead strategic reviews, check-ins, and product updates to drive retention and growth opportunities.
• Proactively engage customers to identify and respond to their needs, ensuring high levels of satisfaction.

Business Growth:

• Identify and pursue upselling and cross-selling opportunities within existing accounts.
• Work to establish centralised contracts within Multi Academy Trusts that currently lack overarching agreements.
• Lead outreach efforts to target new clients, including Local Authorities and high-potential organisations.

Team Leadership and Development:

• Mentor and support colleagues by sharing best practices and ensuring continuous improvement across the team.
• Participate in knowledge-sharing sessions to foster a culture of professional development.

Reporting and Strategy:

• Use CRM tools to track account health, analyse trends, and generate insights for improvement.
• Collaborate with Marketing and Education teams to drive customer engagement and brand visibility.

Essential Skills and Knowledge:

• Proven experience in a key account management or customer success role, ideally in the EdTech or SaaS sector.
• Strong organisational and time-management skills to handle multiple accounts and competing priorities.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Ability to work independently, self-manage, and maintain high performance in a remote environment.
• Familiarity with CRM systems and data analysis tools.

Desirable Experience:

• Experience working with Multi Academy Trusts or in the education sector.
• Knowledge of the EdTech landscape and SaaS products.
• Strong problem-solving and analytical skills.

Why Join?

This is an exciting opportunity to join a growing, forward-thinking company that is dedicated to making a difference in the education sector. You will be part of a supportive, dynamic team that values integrity, kindness, and quality in everything they do.

Apply now to join a company committed to customer success and professional development.