Service Supervisor

Meridian Business Support

Posted 6 days ago, valid for 12 days

Coventry, West Midlands CV6 3GN

£28,000 - £33,600 per annum

Full Time

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Sonic Summary

A Service Supervisor position is available to lead a service team and manage product servicing both in-house and on-site at a manufacturing HQ in Coventry.
The role involves overseeing service operations, scheduling site engineers, and providing first-line customer support, with some travel required, necessitating a full driving license.
The position offers a competitive salary and benefits including up to 25 days of annual leave, free onsite parking, and an early finish on Fridays.
Candidates should have proven experience in a similar role, strong leadership skills, and proficiency in ERP/MRP software, along with a good knowledge of MS Office applications.
The ideal candidate will have experience in a service/repair setting and a track record of delivering high-quality customer service, with interviews scheduled for the week of September 24th.

I have a great opportunity for a Service Supervisor to lead a service team and product servicing both in-house and on-site. In this position as a Service Supervisor you will be responsible for the control and delivery of maintenance agreements, scheduling of site engineers, first line customer support and servicing in-house.This is an onsite role at our client's prestigious manufacturing HQ in Coventry. Some travel between sites and customers may be required therefore a full driving license is required.Benefits:Competitive salaryUp to 25 days Annual leave plus Bank holidaysFree onsite parkingDeath in Service x 3 Annual salaryEarly finish on a FridayGreat place to workResponsibilities

Oversee and manage all service operations on-site and in-house, ensuring efficiency and productivity
Develop and implement strategies to meet service goals and objectives
Monitor and maintain site resources
Co-ordination with multiple departments
Co-ordinating with Site Engineers and scheduling site activity
Ensuring all paperwork and permits are completed prior to site activity
Planning jobs to client specifications , ensuring all parts and equipment needed for site activity
Implement and manage Maintenance contracts
Supporting customers on breakdowns, repairs and servicing requirements

Ideal person

Proven experience in a similar role
Strong leadership skills with the ability to inspire and motivate a team
Working across different teams and understanding a variety of roles and responsibilities
Proficient in using computer software and applications
Excellent planning and Orgaisational skills
Positive an upbeat attitude
Someone who is self starting and can hit the ground running

Experience and skills

Experience in a service/repair setting
Full driving license
Competent with ERP/MRP software
Good workig knowledge of MS Excel, Word and outlook and Teams
Experience of leading a team of onsite engineers
Proven track record of working in the delivery of high quality customer service

Desirable

Project Management skills
Contract Manangement
Jira and/or Confluence
Knowledge of safety regulations and procedures (ATEX is desirable)

Interviews are looking to be held wc 24th September so please ensure that you will be available that week before application.

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