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Position: Product Manager - Customer serviceLocation: CoventrySalary: £70,000Hybrid: 3 days in officeReport to: Head of Product Management
Your new company
Lead the development of customer service products for the eCommerce network, ensuring high standards and collaboration across all functions.
Your new role
- Maintain comprehensive knowledge of the customer service function and broader business operations.
- Monitor competitor activities and market best practices to enhance the function.
- Develop partnerships to improve customer service.
- Create B2C/B and C2X solutions through market research and product specification.
- Align plans with stakeholders, including customer service, commercial, and operations teams.
- Collaborate with IT on service development.
- Support new business opportunities, customer tenders, and pitches.
- Stay updated on industry trends to recommend product improvements.
- Understand customer needs and target markets to inform product development.
- Define product features, naming conventions, SOPs, and manuals for standardisation.
- Continuously improve product fulfilment and additional services.
- Benchmark product management against market and regulatory standards.
- Identify market trends and opportunities to enhance market share and brand awareness.
- Review and refine the commercial model, including customer agreements and SOPs.
- Work with the Head of Product to implement a detailed product roadmap.
- Support product lifecycle coordination.
What you'll need to succeed
- In-depth product knowledge.
- Strategic development and implementation in product management.
- Complex problem-solving abilities.
- Stakeholder management.
- Experience in consumer-focused product development and delivery.
- Influencing skills up to board level.
- Salesforce experience preferred.
- Degree level preferred.
- Over 6 years in product management.
What you'll get in return
- Upto £70,000 per annum.
- Work with a global company.
- Hybrid working environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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