Sales Account Manager

Job Title: Sales Account Manager

Location: Meriden, West Midlands / Hybrid - 3 to 4 days onsite based on business need,
Company: ECS Resource Group

About ECS Resource Group:
ECS Resource Group is a leading recruitment agency specializing in providing exceptional talent to the technology, engineering, and energy sectors. With a reputation for delivering high-quality recruitment solutions, we work with some of the world's leading organizations, helping them attract the best talent to drive their growth and innovation. As we continue to expand, we are looking for a passionate Account Manager to join our team and support the long-term success of our clients while delivering outstanding service.

Job Overview:

As an Account Manager at ECS Resource Group, you will play a pivotal role in managing and growing client relationships.

You will be responsible for overseeing a portfolio of clients, working closely with them to understand their talent requirements, and ensuring the successful delivery of recruitment solutions.

Your focus will be on providing exceptional service, nurturing long-term partnerships, and identifying opportunities for account expansion. You will collaborate with our recruitment team to ensure we are delivering top-tier talent to meet the evolving needs of our clients.

Key Responsibilities:

• Serve as the main point of contact for a portfolio of clients within the technology sector. Build strong, long-term relationships with key stakeholders, ensuring their recruitment needs are consistently met with high-quality solutions.
• : Identify opportunities to expand service offerings within your client base, including upselling additional recruitment services, managing larger recruitment projects, and offering strategic insights on workforce planning.
• Manage the onboarding process for new clients, ensuring a smooth transition and clear communication. Regularly check in with existing clients to monitor satisfaction levels, resolve issues, and adapt services to fit their changing requirements.
• Work closely with our recruitment consultants to understand client needs, provide feedback on candidate pipelines, and ensure the team is aligned with client expectations in terms of delivery and quality.
• Provide clients with regular updates on recruitment progress, candidate pipelines, and hiring outcomes. Produce and present detailed account reviews, highlighting successes and identifying areas for further collaboration.
• Address any challenges or issues that arise during the recruitment process, ensuring timely resolution to maintain a positive client experience.
• Manage contract renewals, renegotiations, and pricing adjustments to ensure both client satisfaction and business profitability.
• Actively identify new business opportunities within your existing accounts, helping to grow the scope of work and increase revenue potential by promoting additional ECS Resource Group services.

Essential Experience/Skills:

• At least 2+ years of experience in account management, business development, or client services, ideally in the recruitment or technology sector - sector experience is only desirable.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent verbal and written communication skills, with the ability to engage with stakeholders at all levels.
• Strong business development skills, with a focus on expanding existing client accounts through upselling, cross-selling, and identifying new opportunities for collaboration.
• Proactive and solution-oriented with the ability to resolve issues effectively and maintain positive client relationships.

Desirable Experience/Skills:

• Familiarity with the tech industry and recruitment trends, particularly in areas such as software development, data science, IT infrastructure, and engineering.
• Comfortable using CRM systems (e.g., Salesforce, HubSpot) and other account management tools to track progress and report on performance.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: