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- Location: London/Coventry
- Job Type: Full-time
As a Technical Systems Manager, you will be instrumental in developing world-class systems, processes, and procedures that support our global Quality & Technical teams as well as our supply base. This role requires a full and detailed understanding of various technical and quality management systems, making it ideal for someone with a strong background in complaints management, CAPA systems, allergens, QMS development, HACCP, KPI implementation, and product testing.
Day-to-day of the role:- Support the development and continuous improvement of the quality management system, including all procedures, policies, and codes of practice.
- Manage and continuously review the complaints handling framework.
- Collaborate with cross-functional stakeholders to deliver improved and new processes.
- Develop KPI templates that are populated and reviewed to drive improvement.
- Support the management of product testing results and internal and external reporting.
- Manage the in-market surveillance program and maintain close relationships with 3rd party providers.
- Manage the horizon scanning processes.
- Support the management of product withdrawal and recall processes.
- Work with team members across various functions, categories, and markets to review our processes, introducing technological solutions and automation where possible to deliver true end-to-end processes that ensure full control/visibility and increased insight.
- Ensure all quality team processes are clearly documented as part of the quality management system.
- Passionate about product quality, product safety, and robust systems/processes to deliver this.
- Results-driven with strong attention to detail.
- Excellent communication and organisational skills.
- Comfortable with juggling multiple timelines and working in a highly agile environment.
- Strong team player, adept at building effective relationships and stakeholder management.
- Highly accountable and great at problem-solving.
- Opportunity to work in a global, digitally enabled business.
- Flexibility to determine the most appropriate place to work each day to meet role requirements, achieve best performance, and optimum output.
- Travel opportunities to various company bases.
To apply for the Technical Systems Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
