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Technical Repairs Technician
Location: Coventry - 5 Days on Site
Salary: £28,000
The Technical Repairs Technician will be responsible for the daily receipt, fault diagnosis, repair, and processing of customer returns. This includes ensuring repaired units are returned to stock and managing the despatch of completed repairs.
Key Responsibilities:
* Maintain a clean and organised work area.
* Process daily customer returns by cleaning, repairing, and returning units to stock, while ensuring a minimum of 90% stock availability.
* Perform software updates as needed.
* Handle daily despatches and shipments.
* Process and manage scrap materials.
* Process and manage distributor returns.
* Create and maintain detailed work instructions for diagnosing and repairing units, including problem identification, repair solutions, and testing procedures.
* Manage warranty failures and coordinate returns to suppliers.
* Regularly audit finished stock and tickets for repairs.
* Perform audits of items awaiting repair.
* Update tickets in the web help desk system after completing repairs.
* Maintain and update the ERP system with relevant information.
* Assist with other tasks as required by the team.
Ideal Candidate:
* Experience handling mechanical and electronic equipment, with proven ability to diagnose faults and perform effective repairs.
* Strong written and verbal communication skills.
* Proficient with computers, including helpdesk systems, ERP systems, and Microsoft Office.
* Well-organised and methodical, with strong attention to detail and accuracy.
* Familiar with office tasks and business processes, with a solid understanding of ERP systems.
Benefits:
* Competitive salary depending on experience
* 33 Days Holiday including Bank Holidays
* Company bonus scheme
* Onsite parking
If you meet the above criteria and are looking for an exciting opportunity in a dynamic team, apply now!
