Hire Controller

Hire Controller

Cowbridge, Vale of Glamorgan

25,000 + Training + Progression + Pension + Holiday + Company Benefits + Permanent role

LINKS Recruitment Grouppresent a fantastic opportunity for a Hire Desk Controller to join a well established and growing company.

In this role, you will be working as part of the team on the hire control desk to ensure that the rental of plant and machinery is done in an effective manner in line with company performance targets.

The role:

• To have worked within the plant/tool hire or related industries.
• must be Computer literate with a good working knowledge of all Microsoft office products as well as specialist software for rental purposes.
• Dealing with all hire processes including hire contracts, sourcing of equipment, checking availability of equipment and arranging deliveries.
• Ensure the Regional Operation Manager is quickly made aware of any faults or defects as soon as possible.
• Input all order information onto the IT system.
• Provide costings to the customer.
• Deal with any customer queries
• Arrange off-hires and collection of equipment.
• Process all paperwork in line with company policies and procedures in a trimly and organised manner.
• Liaise with customers and suppliers over the telephone.
• Deal with any customer queries in a professional, friendly manner and advising on equipment needs.
• Process orders with suppliers
• Undertake general administrative tasks as required to support the Regional Operation Manager.

The Person:

• Have a "can do" attitude to work and the ability to deliver an excellent customer experience.
• confident communicator who enjoys the challenge and responsibility of contributing to a busy operations team
• be able to think quickly on their feet and be able to get the most out of the assets of the company.
• work well to deadlines and accurately under pressure, while remaining calm and positive.
• Strong interpersonal skills and a collaborative style
• Experience of working in a fast-paced operational structure

Role: Permanent

Shifts: Days Based Only - Monday to Friday 8am - 5pm - one hour for lunch - with 15 mins in the morning and afternoon